Privacy Policy

1. Introduction

At Vatteaccur ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (vatteaccur.com) or use our tourism services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Mailing address and billing information
• Travel preferences and special requirements
• Emergency contact information
• Passport and identification details (when required for bookings)
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our tourism services
• To process bookings and reservations
• To communicate with you about your travel arrangements
• To send newsletters and promotional materials (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and ensure security
• To provide customer support and respond to inquiries

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hotel and accommodation bookings
• Transportation arrangements
• Payment processing
• Website hosting and maintenance
• Email marketing services

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Protect against fraud or security threats

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and data storage
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

6.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

6.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website and improve our services.

6.3 Marketing Cookies

With your consent, we use marketing cookies to deliver personalized advertisements and content.

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Customer information is retained for 7 years after the last interaction
• Marketing data is retained until you unsubscribe
• Website analytics data is retained for 26 months
• Financial records are retained as required by law

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending email notifications for material changes

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of British Columbia, Canada, and the federal laws of Canada applicable therein.