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Cookie Policy

Last updated: December 1, 2024

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to recognize your device and store some information about your preferences or past actions. This helps improve your browsing experience and allows websites to provide more personalized services.

2. How We Use Cookies

Vatteaccur uses cookies and similar technologies for several purposes:

  • Essential Functions: To ensure our website operates correctly
  • User Experience: To remember your preferences and settings
  • Analytics: To understand how visitors use our website
  • Marketing: To deliver relevant advertisements and content
  • Security: To protect against fraud and unauthorized access

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and remembering items in your shopping cart. Without these cookies, the website cannot operate correctly.

Examples of Necessary Cookies:

Cookie Name Purpose Duration
cookiePreferences Stores your cookie consent preferences 1 year
sessionId Maintains your session while browsing Session
csrfToken Protects against cross-site request forgery attacks Session

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance and user experience.

Examples of Analytics Cookies:

Service Purpose Duration
Google Analytics Website traffic analysis and user behavior tracking 2 years
Hotjar User experience analysis and heatmap generation 1 year
Internal Analytics Custom website performance metrics 6 months

3.3 Marketing Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Examples of Marketing Cookies:

Service Purpose Duration
Google Ads Personalized advertising and conversion tracking 90 days
Facebook Pixel Social media advertising and audience building 90 days
Email Marketing Newsletter personalization and engagement tracking 1 year

3.4 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Examples of Functional Cookies:

Cookie Name Purpose Duration
language Remembers your language preference 1 year
currency Stores your preferred currency setting 30 days
chatWidget Enables customer support chat functionality Session

4. Third-Party Cookies

Our website may contain links to other websites and embedded content from third-party services. These third parties may set their own cookies on your device. We do not control these cookies, and you should check the relevant third party's cookie policy for more information.

4.1 Common Third-Party Services

  • Google Services: Analytics, Maps, Fonts, and Advertising
  • Social Media: Facebook, Instagram, Twitter, YouTube
  • Payment Processors: Stripe, PayPal
  • Content Delivery Networks: Cloudflare, AWS
  • Customer Support: Zendesk, Intercom

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept All: Allow all types of cookies
  • Necessary Only: Accept only essential cookies
  • Custom Settings: Choose specific cookie categories

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Clearing your browser cookies and revisiting our site
  • Using your browser's cookie management settings

5.3 Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Allow only first-party cookies
  • Delete existing cookies
  • Receive notifications when cookies are set

Note: Disabling cookies may affect the functionality of our website and your user experience.

6. Browser-Specific Cookie Management

6.1 Google Chrome

  1. Click the three-dot menu → Settings
  2. Go to Privacy and Security → Cookies and other site data
  3. Choose your preferred settings

6.2 Mozilla Firefox

  1. Click the menu button → Options
  2. Select Privacy & Security
  3. In the Cookies and Site Data section, adjust settings

6.3 Safari

  1. Go to Safari → Preferences
  2. Click the Privacy tab
  3. Adjust cookie and website data settings

6.4 Microsoft Edge

  1. Click the three-dot menu → Settings
  2. Go to Cookies and site permissions
  3. Manage cookies and site data

7. Cookie Duration and Retention

7.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They help maintain your session while browsing our website.

7.2 Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. They help us remember your preferences for future visits.

7.3 Retention Periods

  • Essential cookies: Session to 1 year
  • Analytics cookies: 6 months to 2 years
  • Marketing cookies: 30 days to 1 year
  • Functional cookies: 30 days to 1 year

8. Data Protection and Privacy

The information collected through cookies is processed in accordance with our Privacy Policy. We implement appropriate security measures to protect cookie data and ensure it is used only for the purposes described in this policy.

8.1 Data Security

  • Cookies are transmitted over secure, encrypted connections
  • Access to cookie data is restricted to authorized personnel only
  • We regularly review and update our security practices
  • Third-party services are required to maintain appropriate security standards

9. International Data Transfers

Some of our third-party service providers may be located outside of Canada. When cookies are processed by these providers, appropriate safeguards are in place to ensure your data is protected according to Canadian data protection standards.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through our website or email
  • Provide you with an opportunity to review and accept the changes

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Vatteaccur Tourism Services

Address:
1055 West Georgia Street
Suite 1500
Vancouver, BC V6E 3R5
Canada

Phone: +1 (604) 555-0123
Email: [email protected]

Cookie Questions: [email protected]

Vatteaccur

Discover Canada's natural wonders with expert guides and personalized service. Your unforgettable Canadian adventure starts here.

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